Shipping policy

Last updated: 27 October 2026.

Destinations and charges

Free delivery with no minimum order to the 237 countries and territories offered at checkout. The shipping charge is €0 for products available to order online. Check your destination and order summary before confirming.

Cuba, Iran, North Korea, Syria, Bouvet Island and Heard Island and McDonald Islands are not currently served. The former Netherlands Antilles are not offered under that former designation.

The free offer covers transport. Any taxes, customs duties or import charges are separate from shipping; check the conditions for your destination before purchase. For special access requirements or a product supplied on quotation, contact contact@nyvolt.fr to confirm delivery arrangements and timing.

Stated lead times by model

79Bike Falcon Pro, Lynx and Falcon GT: 5–12 business days.
Y-VOLT Surge V: 5–10 business days.
Sur-Ron in metropolitan France: 3–6 weeks from order confirmation.

These timeframes depend on stock, colour and destination. The timeframe for your order is confirmed before you place it. If no delivery timeframe has been agreed, delivery takes place no later than thirty days after the contract is concluded, in accordance with the law.

Receipt and tracking

Check your address, phone number and access conditions. Available tracking information is sent after dispatch. On receipt, check the packaging, motorcycle and accessories; report damage or missing items with your order number. The absence of recorded reservations does not remove your statutory guarantees.

Delay and responsibility

Contact NYVOLT if delivery is late or cannot be located. Your rights in the event of nondelivery remain applicable. Risk of loss or damage passes to the consumer on physical receipt of the goods, subject to the statutory exception for a carrier chosen by the consumer and not offered by NYVOLT.

See delivery information and our terms of sale.

Sanaa GUEDJIG, sole proprietor, trading as NYVOLT — 2 place Henri Chapays, 38600 Fontaine, France — SIREN 109 717 645 — contact@nyvolt.fr — +33 6 89 88 83 36.